Frequently Asked Questions
Get Answers to Your Moving Questions
How do you calculate moving costs?
Our pricing depends on several factors including the size of your move, distance, services needed, and timing. For local moves, we typically charge by the hour. For long-distance moves, we base pricing on weight and distance. We provide free, detailed estimates with no hidden fees, so you’ll know exactly what to expect before we begin.
How far in advance should I book my move?
We recommend booking at least 2-3 weeks in advance, especially during peak moving season (summer months). However, we understand that sometimes moves come up quickly, and we’ll do our best to accommodate last-minute requests when possible.
Do you provide packing materials?
Yes! We offer complete packing services as well as high-quality packing materials for DIY packers. Our materials include boxes of all sizes, bubble wrap, packing paper, furniture pads, tape, and specialty boxes for items like dishes, wardrobes, and TVs.
Are my belongings insured during the move?
Absolutely. We’re fully licensed and insured for your protection. We carry comprehensive insurance coverage, and we can discuss additional insurance options during your estimate to ensure your belongings are fully protected throughout the moving process.
What areas do you serve?
We serve all of Norfolk and the Virginia Peninsula, including Virginia Beach, Chesapeake, Portsmouth, Hampton, Newport News, Williamsburg, and Suffolk. We also provide cross-country moving services to anywhere in the United States.
Can you move my piano or other specialty items?
Yes! We have experience moving pianos, artwork, antiques, safes, hot tubs, and other specialty items. Our team uses proper equipment and techniques to ensure these valuable and delicate items are moved safely. We can also provide custom crating for extremely valuable pieces.
What happens if there's bad weather on moving day?
We monitor weather conditions closely and will contact you if severe weather might affect your move. In most cases, we can work around light rain or snow, but we’ll prioritize safety and may need to reschedule if conditions are dangerous. We’ll work with you to find the next available date.
Do I need to be present during the entire move?
While we prefer to have you or a representative present at both locations, you don’t need to supervise every moment. We do need someone available at the beginning to go over the inventory and at the end to sign off on the delivery. You can step out for errands or appointments during the middle of the move.
What payment methods do you accept?
We accept cash, checks, and all major credit cards. For local moves, payment is typically due upon completion. For long-distance moves, we may require a deposit with the balance due upon delivery. We’ll discuss payment terms during your estimate.